Frequently Asked Questions
Do I need to wash bottles before sterilising?
Yes. Bottles and accessories should be washed first to remove milk residue. The steriliser then uses high-temperature steam to eliminate 99.99% of bacteria, giving you hygienically prepared bottles ready for your next feed.
Can I sterilise pump parts and accessories too?
Yes. The unit fits up to 6 bottles and can also accommodate breast pump parts, pacifiers, spoons, and other small feeding accessories - helping you prepare everything in one organised cycle.
How long does a sterilising cycle take?
A full sterilising cycle takes approximately 15 minutes. You can also choose a combined sterilise & dry function for added convenience. It’s designed to fit seamlessly into busy feeding routines, especially during night prep.
Where are you located?
Our head office is located in Brisbane, Queensland.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shopparentflow@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.