Frequently Asked Questions
Is it made from safe materials?
Yes - all parts that come into contact with your baby’s nose are made from BPA-free, medical-grade silicone. It’s soft, non-toxic, and designed with your baby’s safety and comfort in mind.
Is it easy to clean and maintain?
Absolutely. All removable parts are washable and reusable, while the included sponge filters help keep the device hygienic and protect the motor. Simply rinse with warm soapy water, air dry, and reassemble - ready for next use.
Where are you located?
Our head office is located in Brisbane, Queensland.
How much does shipping cost?
Shipping is free on all orders to Australia.
Will this work for my baby's age?
Yes - the BreatheEase is suitable for newborns through toddlers. With five adjustable suction levels, you can choose the gentlest setting for little noses or stronger suction for older babies. It’s safe, effective, and designed to grow with your child.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shopparentflow@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.